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Ooma Q & A

Can I call anywhere in the U.S.?
Ooma allows you to make local and long-distance calls across the U.S.. Calls to 900 numbers, phone chat services, traffic pumping services, Puerto Rico and other U.S. territories are excluded.

What features are included?
Ooma comes with with all the features you've come to expect, like caller-ID, call-waiting, and voicemail. Service also includes a package of over 25 advanced calling features includes Blacklists to stop pesky telemarketers, Multi-Ring to stay connected on the go, Call Screening so you can listen in before you pick up the phone, and much more. 

What do I need for Ooma to work?
All you need is a high-speed Internet connection (Evertek wireless or fiber), an Ooma Telo base unit ($24.95) and a regular home phone. Ooma works with your existing corded or cordless home phones. Use your phone exactly like before - only now you don't have to worry about outrageous phone bills!

How is the voice quality with Ooma?
The cutting-edge Ooma PureVoice™ HD technology delivers the clearest, most reliable calls over the Internet. PureVoice HD leverages sophisticated algorithms to ensure excellent voice quality under the most demanding broadband conditions.

Is Ooma difficult to install or operate?
Ooma is easy to setup - most customers are up and dialing in less than 15 minutes. Simply plug your high-speed Internet connection and existing home phones into the Ooma Telo base unit and you're done! Using the Ooma system is even easier – use your existing home phones like just before.

What about a phone number? How do people reach me?
When you register your Ooma device online, you will get to pick a new phone number in any area code in the US (except Alaska). You also may have the option to transfer (port) your number to Ooma, depending where you live. If you'd like to transfer your number, let us know when you sign up and we will check to see if it is possible in your area. If it is possible, Ooma will transfer your existing phone number for a one-time fee of $39.99.

Do you support 911?
Yes, Ooma provides 911 service.2 We collect your address when you register your Ooma device online, and send it to emergency response personnel when you dial 911. In addition, with the 911 Alerts feature included, you can even setup your Ooma service to notify you via text or email when someone calls 911 from your home phone.

Do I need to leave my computer on to use Ooma?
No, unlike other products, Ooma does not connect to your computer. This saves you from the hassle of installing software on your computer and from having to leave your computer turned on to make and receive calls. That alone could save you up to $20 per month in energy costs!

Does Ooma work with fax machines?
Yes. Simply plug the fax machine into the Ooma device and dial *99 prior to making a fax call.