SecureIT, Password Genie & FileHopper will be discontinued December 31, 2025

Evertek, NET Broadband and TCA will be discontinuing SecureIT, Password Genie & FileHopper effective December 31, 2025, and all the complementary and underlying products in the TechShield, TechShield Professional, Tech Home, and Tech Office security suites.

Why are these products going away?

Our supplier of these products, NRTC, made this very difficult decision to discontinue the security suites due to the availability of many solid competitive solutions, the general decline in utilization of the software and their commitment to strengthen other managed solutions and develop new solutions to solve customer needs.

When will these products be discontinued?

December 31, 2025

Are there ways to get saved passwords or see backup files for easier setup with new software/applications?

Yes, although processes will vary by product and operating system. For specific information and processes go to the Product Support page, www.securitycoverage.com/support/, and follow the steps for the particular product and operating system.

What are some examples of products or services that might serve as a replacement option?

TechShield/Tech Home

• Bitdefender Total Security

• Bitdefender Premium Security

• Bitdefender Ultimate Security

SecureIT Plus

• ProtectIQ - learn more here

Password Genie

• Bitdefender

• Apple

• Keeper – Free or Unlimited versions

• LastPass – Free or Premium versions

• Bitwarden – Free version

• 1Password

• Dashlane

• RoboForm

FileHopper

• Apple

• IDrive

• Acronis True Image

• Backblaze

If I have product-specific questions and I don’t know the answer, who should I call?

• Call 24/7 Evertek Tech Support at 712-834-0202 or NET Broadband Tech Support at 712-834-0201

• For specific information and processes related to the products go to the SecurityCoverage Product Support page, www.securitycoverage.com/support/, and look for the particular product to see answers to common questions.